{"id":587,"date":"2023-05-15T12:05:18","date_gmt":"2023-05-15T12:05:18","guid":{"rendered":"https:\/\/www.dmr.eu\/?page_id=587"},"modified":"2023-05-15T12:05:18","modified_gmt":"2023-05-15T12:05:18","slug":"quality-management-through-iso-90012015-certification","status":"publish","type":"page","link":"https:\/\/www.dmr.eu\/quality-management-through-iso-90012015-certification\/","title":{"rendered":"Quality management through ISO 9001:2015-certification"},"content":{"rendered":"\n
DMR will at in any customer relation aspire to deliver consultancy and products at a level and quality that corresponds to the client\u2019s expectations and demands.<\/p>\n\n\n\n
We are very conscious about quality and credibility is above all in a privately owned consultancy company.<\/p>\n\n\n\n
To ensure a high and uniform quality all quality checks of reports are performed by DMR\u2019s quality manager or staff chosen as a substitute or specialist within a given field, no matter which customer or from which office the task is performed.<\/p>\n\n\n\n
DMR has developed a quality management book which among others is based in the following quality criteria:<\/p>\n\n\n\n
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Level and quality goal for a task must be specified, unambiguous, easy to understand and achievable.<\/li>\n\n\n\n
Distribution of responsibility and authority for all functions that can influence the quality must be defined.<\/li>\n\n\n\n
The managing staff must on a regular basis assess and adjust the quality handbook, to continuously improve quality and reduce costs.<\/li>\n\n\n\n
The managing staff must ensure that the quality strategy is completed and kept up to date by targeted motivation and continuous education of all staff members. <\/li>\n<\/ul>\n\n\n\n
<\/figure>\n\n\n\n
The quality management system is certified according to ISO 9001:2015.<\/p>\n\n\n\n
Quality policy: <\/strong>
Ensure customer satisfaction with DMR\u2019s counseling.<\/em><\/em><\/li>
Aspire to a customer perception that the consultancy services in DMR are better than the competitors.<\/em><\/em><\/li>
DMR possesses a high level of professionalism and has the ambition to be an industry leader.<\/em><\/em><\/li>
As a minimum we deliver our services before the agreed deadline. <\/em><\/em><\/li>
Maintain a solid basis for DMR\u2019s business.<\/em><\/em><\/li> <\/ul> <\/td><\/tr><\/tbody><\/table>Based on the quality policy, the following guidelines and goals have been defined.<\/figcaption><\/figure>\n\n\n\n
Customers<\/h2>\n\n\n\n
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Clarify and fulfill the customers\u2019 demands and expectations and aspire to deliver high level consultancy that ensures optimal solutions in regards to environment, technology and economy.<\/li>\n\n\n\n
We always focus on the customer as an active partner, and there is a continuous focus on the degree of satisfaction from the delivered services.<\/li>\n\n\n\n
To be the preferred business partner. <\/li>\n<\/ul>\n\n\n\n
Employees, professionalism and crew<\/strong><\/strong><\/h2>\n\n\n\n
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Consultancy is delivered on a solid and professional founded platform, based on technical norms, newest experience\/knowledge and within current legislation.<\/li>\n\n\n\n
The services are delivered in a good and reproduceable quality and the agreed frame for budget and time is kept.<\/li>\n\n\n\n
Skilled, dynamic and quality conscious staff is employed which is developed further through the individual\u2019s potential.<\/li>\n\n\n\n
DMR aspires to be on the front end with the scientific, technical, administrative and economical development within our fields of interest. <\/li>\n\n\n\n
DMR continuously improve our quality level and managements system.<\/li>\n\n\n\n
DMR perform activities in a safe and responsible manner and in suitable surroundings, which ensures a working environment that creates motivated and well performing employees. <\/li>\n<\/ul>\n\n\n\n
Goals\/KPI<\/h2>\n\n\n\n
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Customer satisfaction measurements are performed with the following goals.<\/li>\n\n\n\n
85% of the answers from customers must have the grade 7-10.<\/li>\n\n\n\n
NPS-values >50.<\/li>\n\n\n\n
>80% of customers must be able to recommend DMR.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"
DMR will at in any customer relation aspire to deliver consultancy and products at a level and quality that corresponds to the client\u2019s expectations and demands. We are very conscious about quality and credibility is above all in a privately owned consultancy company. To ensure a high and uniform quality all quality checks of reports […]<\/p>\n","protected":false},"author":79,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"categories":[],"_links":{"self":[{"href":"https:\/\/www.dmr.eu\/wp-json\/wp\/v2\/pages\/587"}],"collection":[{"href":"https:\/\/www.dmr.eu\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.dmr.eu\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.dmr.eu\/wp-json\/wp\/v2\/users\/79"}],"replies":[{"embeddable":true,"href":"https:\/\/www.dmr.eu\/wp-json\/wp\/v2\/comments?post=587"}],"version-history":[{"count":2,"href":"https:\/\/www.dmr.eu\/wp-json\/wp\/v2\/pages\/587\/revisions"}],"predecessor-version":[{"id":589,"href":"https:\/\/www.dmr.eu\/wp-json\/wp\/v2\/pages\/587\/revisions\/589"}],"wp:attachment":[{"href":"https:\/\/www.dmr.eu\/wp-json\/wp\/v2\/media?parent=587"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.dmr.eu\/wp-json\/wp\/v2\/categories?post=587"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
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