{"id":600,"date":"2023-05-25T06:36:12","date_gmt":"2023-05-25T06:36:12","guid":{"rendered":"https:\/\/www.dmr.eu\/?page_id=600"},"modified":"2023-05-25T07:15:25","modified_gmt":"2023-05-25T07:15:25","slug":"quality-control","status":"publish","type":"page","link":"https:\/\/www.dmr.eu\/dmr-equipment\/quality-control\/","title":{"rendered":"Quality management ISO 9001:2015"},"content":{"rendered":"\n<p>DMR will at in any customer relation aspire to deliver consultancy and products at a level and quality that corresponds to the client\u2019s expectations and demands.<\/p>\n\n\n\n<p>We are very conscious about quality and credibility is above all in a privately owned consultancy company.<\/p>\n\n\n\n<p>To ensure a high and uniform quality all quality checks of reports are performed by DMR\u2019s quality manager or staff chosen as a substitute or specialist within a given field, no matter which customer or from which office the task is performed. &nbsp;&nbsp;<\/p>\n\n\n\n<p>DMR has developed a quality management book which among others is based in the following quality criteria:<\/p>\n\n\n\n<ul>\n<li>Level and quality goal for a task must be specified, unambiguous, easy to understand and achievable.<\/li>\n\n\n\n<li>Distribution of responsibility and authority for all functions that can influence the quality must be defined.<\/li>\n\n\n\n<li>The managing staff must on a regular basis assess and adjust the quality handbook, to continuously improve quality and reduce costs.<\/li>\n\n\n\n<li>The managing staff must ensure that the quality strategy is completed and kept up to date by targeted motivation and continuous education of all staff members. &nbsp;<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.dmr.dk\/wp-content\/uploads\/sites\/2\/ISO-logoer-1024x246.png\" alt=\"\" class=\"wp-image-3807\" width=\"580\" height=\"139\" \/><\/figure>\n\n\n\n<p>The quality management system is certified according to ISO 9001:2015.<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td><strong>Quality<\/strong><strong> policy:<\/strong> <em>Ensure customer satisfaction with DMR\u2019s counseling.<\/em><em><\/em> <em>Aspire to a customer perception that the consultancy services in DMR are better than the competitors.<\/em><em><\/em> <em>DMR possesses a high level of professionalism and has the ambition to be an industry leader.<\/em><em><\/em> <em>As a minimum we deliver our services before the agreed deadline. <\/em><em><\/em> <em>Maintain a solid basis for DMR\u2019s business.<\/em><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p>Based on the quality policy, the following guidelines and goals have been defined.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Customers<\/h2>\n\n\n\n<ul>\n<li>Clarify and fulfill the customers\u2019 demands and expectations and aspire to deliver high level consultancy that ensures optimal solutions in regards to environment, technology and economy.<\/li>\n\n\n\n<li>We always focus on the customer as an active partner, and there is a continuous focus on the degree of satisfaction from the delivered services.<\/li>\n\n\n\n<li>To be the preferred business partner. &nbsp;&nbsp;<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Employees, professionalism and crew<\/strong><strong><\/strong><\/h2>\n\n\n\n<ul>\n<li>Consultancy is delivered on a solid and professional founded platform, based on technical norms, newest experience\/knowledge and within current legislation.<\/li>\n\n\n\n<li>The services are delivered in a good and reproduceable quality and the agreed frame for budget and time is kept.<\/li>\n\n\n\n<li>Skilled, dynamic and quality conscious staff is employed which is developed further through the individual\u2019s potential.<\/li>\n\n\n\n<li>DMR aspires to be on the front end with the scientific, technical, administrative and economical development within our fields of interest.&nbsp;<\/li>\n\n\n\n<li>DMR continuously improve our quality level and managements system.<\/li>\n\n\n\n<li>DMR perform activities in a safe and responsible manner and in suitable surroundings, which ensures a working environment that creates motivated and well performing employees.&nbsp;<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Goals\/KPI<\/h2>\n\n\n\n<ul>\n<li>Customer satisfaction measurements are performed with the following goals:<\/li>\n\n\n\n<li>85% of the answers from customers must have the grade 7-10.<\/li>\n\n\n\n<li>NPS-values &gt;50.<\/li>\n\n\n\n<li>&gt;80% of customers must be able to recommend DMR.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>DMR will at in any customer relation aspire to deliver consultancy and products at a level and quality that corresponds to the client\u2019s expectations and demands. We are very conscious about quality and credibility is above all in a privately owned consultancy company. To ensure a high and uniform quality all quality checks of reports [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":0,"parent":44,"menu_order":500,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"categories":[],"_links":{"self":[{"href":"https:\/\/www.dmr.eu\/wp-json\/wp\/v2\/pages\/600"}],"collection":[{"href":"https:\/\/www.dmr.eu\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.dmr.eu\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.dmr.eu\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/www.dmr.eu\/wp-json\/wp\/v2\/comments?post=600"}],"version-history":[{"count":5,"href":"https:\/\/www.dmr.eu\/wp-json\/wp\/v2\/pages\/600\/revisions"}],"predecessor-version":[{"id":627,"href":"https:\/\/www.dmr.eu\/wp-json\/wp\/v2\/pages\/600\/revisions\/627"}],"up":[{"embeddable":true,"href":"https:\/\/www.dmr.eu\/wp-json\/wp\/v2\/pages\/44"}],"wp:attachment":[{"href":"https:\/\/www.dmr.eu\/wp-json\/wp\/v2\/media?parent=600"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.dmr.eu\/wp-json\/wp\/v2\/categories?post=600"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}