{"id":715,"date":"2024-02-14T09:29:19","date_gmt":"2024-02-14T09:29:19","guid":{"rendered":"https:\/\/www.dmr.eu\/?page_id=715"},"modified":"2024-03-04T13:03:41","modified_gmt":"2024-03-04T13:03:41","slug":"customer-satisfaction","status":"publish","type":"page","link":"https:\/\/www.dmr.eu\/dmr-equipment\/customer-satisfaction\/","title":{"rendered":"Customer satisfaction in DMR – one of our core values"},"content":{"rendered":"\n
One of our three core values in DMR is that the customer is ALWAYS at the center and the starting point for all our work. Therefore, we are dedicated to achieving high customer satisfaction and thereby become our customers’ preferred partner. This is an integrated part of our ISO 9001-2015 certified quality system.<\/p>\n\n\n\n
In 2023\/24, 212 customers responded to our customer satisfaction survey.<\/p>\n\n\n\n
We assess customer satisfaction based on five key questions, which customers rate on a scale from 0-10. From these data, a Net Promoter Score (NPS) value is calculated, which is a systematic and standardized way to assess and compare customer satisfaction among companies. Generally, an NPS from \u2013100 to 0 is seen as poor, 0-50 as good, and over 50 as excellent. The calculated NPS values for DMR from 2023\/24 are shown below.<\/p>\n\n\n\n