DMR will at in any customer relation aspire to deliver consultancy and products at a level and quality that corresponds to the client’s expectations and demands.
We are very conscious about quality and credibility is above all in a privately owned consultancy company.
To ensure a high and uniform quality all quality checks of reports are performed by DMR’s quality manager or staff chosen as a substitute or specialist within a given field, no matter which customer or from which office the task is performed.
DMR has developed a quality management book which among others is based in the following quality criteria:
- Level and quality goal for a task must be specified, unambiguous, easy to understand and achievable.
- Distribution of responsibility and authority for all functions that can influence the quality must be defined.
- The managing staff must on a regular basis assess and adjust the quality handbook, to continuously improve quality and reduce costs.
- The managing staff must ensure that the quality strategy is completed and kept up to date by targeted motivation and continuous education of all staff members.
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The quality management system is certified according to ISO 9001:2015.
Quality policy:
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Customers
- Clarify and fulfill the customers’ demands and expectations and aspire to deliver high level consultancy that ensures optimal solutions in regards to environment, technology and economy.
- We always focus on the customer as an active partner, and there is a continuous focus on the degree of satisfaction from the delivered services.
- To be the preferred business partner.
Employees, professionalism and crew
- Consultancy is delivered on a solid and professional founded platform, based on technical norms, newest experience/knowledge and within current legislation.
- The services are delivered in a good and reproduceable quality and the agreed frame for budget and time is kept.
- Skilled, dynamic and quality conscious staff is employed which is developed further through the individual’s potential.
- DMR aspires to be on the front end with the scientific, technical, administrative and economical development within our fields of interest.
- DMR continuously improve our quality level and managements system.
- DMR perform activities in a safe and responsible manner and in suitable surroundings, which ensures a working environment that creates motivated and well performing employees.
Goals/KPI
- Customer satisfaction measurements are performed with the following goals.
- 85% of the answers from customers must have the grade 7-10.
- NPS-values >50.
- >80% of customers must be able to recommend DMR.